Assistant Chief Concierge

Job description / Role

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking an exceptional Assistant Chief Concierge to join our prestigious luxury hotel in Jeddah, Saudi Arabia. As a key member of our concierge team, you will play a crucial role in ensuring our guests receive world-class service and unforgettable experiences during their stay.

Responsibilities

• Assist the Chief Concierge in overseeing daily operations of the concierge desk
• Provide personalized recommendations and arrange services for guests, including dining reservations, transportation, and cultural experiences
• Manage and mentor junior concierge staff, fostering a culture of excellence and continuous improvement
• Resolve complex guest inquiries and concerns with tact and professionalism
• Collaborate with other departments to ensure seamless guest experiences
• Maintain up-to-date knowledge of local attractions, events, and services in Jeddah and surrounding areas
• Implement and uphold luxury service standards across the concierge team
• Assist in developing and improving concierge services and procedures
• Handle VIP guest requests and special arrangements
• Ensure accurate and timely communication of guest preferences and requests across shifts

Ideal Candidate Profile

• 3-5 years of experience in a luxury hotel or resort concierge role
• Previous supervisory experience in hospitality
• Bachelor's degree in Hospitality Management or related field preferred
• Les Clefs d'Or certification preferred
• Fluency in Arabic and English; additional languages are a plus
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software
• Excellent organizational and time management skills
• Demonstrated leadership abilities and team management experience
• In-depth knowledge of Jeddah's attractions, dining, and cultural scene
• Thorough understanding of luxury hospitality standards and practices
• Ability to work flexible hours, including evenings, weekends, and holidays
• Passion for delivering exceptional guest experiences and creating lasting memories

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.