Assistant Front Office Manager

Job description / Role

Assistant Front Office Manager

While showcasing your leadership style and interpersonal strengths as Assistant Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

- Reporting to the Manager of Front Office, responsibilities and essential job functions include but are not limited to the following:
- To assist the guests during and throughout their stay and ensure all complaints are handled in a caring and professional manner with the proper corrective actions taken.
- To ensure high levels of performance and to motivate all the Front Office team members, focusing on his/her specific strengths and opportunities.
- To maintain open lines of communication with all other hotel departments.
- In-charge in room reconciliation and blocking.
- Enforce compliance in policies and procedures, as laid down by ACCOR and the Hotel in order to achieve the highest level of uniformity and guest service

Requirements

Your experience and skills include :

- Graduate of a degree in Hotel and Restaurant Management or any related field.
- Strong communication skills to interact with all types of guests and employee situations.
- Minimum of (4) year experience in the same field.
- Past managerial experience is preferred; demonstration of leadership qualities and skills is acceptable.
- Amenable to work on a shifting schedule.
- Leadership and people management skills.

Benefits:

- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world.
- Ability to contribute to the local community and make a difference through our Corporate Social Responsibility activities like Planet 21.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.