Assistant Housekeeping Manager

Job description / Role

Company Description

We are looking for an Assistant Housekeeping Manager to join the pre-opening of SLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: the resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct food and beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

• To promote a helpful and professional image to guests with full cooperation when requiring assistance, ensuring a prompt, caring and helpful attitude.
• To strive and anticipate the customers' needs whenever possible to enhance quality service, and in turn enhance customer satisfaction.
• To give full cooperation to any colleagues requiring assistance in a prompt, caring and helpful manner. To be flexible in assisting around the hotel in response to the business and customer needs.
• To develop and maintain quality training and coaching in a systematic and professional way to ensure consistent delivery of the product service standards.
• To manage the recruitment of colleagues scheduling and planning of departmental rosters, departmental orientation colleagues and training schedules.
• To assist in creating an environment which promotes colleagues' morale that encourages employees to have pride in their department and their skills ensuring maximum efficiency.
• To appraise colleagues at least every six months, identifying developmental needs from colleagues' appraisals ensuring maximum support received.
• To address development needs identified from appraisal and to maximize areas of strength. To assist also your departmental manager in appraising employees in the department at least every six months.
• To positively promote sales awareness with the department and maximize sales opportunities.
• To help control operating costs within the standards set under the direction of the departmental managers.
• To identify and report hazards and maintenance requirements in the workplace and follow through with your department manager to ensure no defects.
• To comply with statutory and legal requirements for fire, health and safety, licensing and employment. Check that members of your department are also aware of these requirements and are working in accordance to them.

Qualifications

• Minimum of two years supervisory experience.
• Excellent written and verbal interpersonal and communication skills.
• Diploma in hotel management an asset.
• Previous international experience essential.
• Guest focused with a passion for service and standards excellence.
• Must be a strong team player with proven leadership, development and delegation skills.
• Knowledge of Opera, Word, Excel, and Windows XP.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
• Must be able to work well under pressure in a fast-paced and constantly changing environment.

Additional Information

• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful and high-pressure situations.
• A team player and builder.
• A motivator and self-starter.
• Well-presented and professionally groomed at all times.

We are an inclusive company and our ambition is to attract, recruit and promote talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.