Assistant Information Technology Manager

Job description / Role

Are you passionate about building robust IT systems and supporting a fast-growing, hybrid team? We’re seeking a skilled IT Administrator to join a dynamic PIF backed company as part of a major Saudisation project. This is your chance to make a real impact, shape IT best practices, and grow your career in a collaborative, forward-thinking company.

About the Role:

You will be the go-to expert for all IT operations, supporting a team of 30–40 remote and on-site employees. You’ll manage user onboarding and offboarding, device and asset management, Google Workspace administration, email and communication systems, and provide hands-on IT support across Windows and Mac environments. Your work will directly influence our efficiency, security, and culture as we scale.

Key Responsibilities:

• User account management, onboarding/offboarding, access control
• Google Workspace (Gmail, Drive, Apps) and Slack configuration
• Hardware procurement, device setup, troubleshooting (laptops, mobiles, peripherals)
• Email system setup, SMTP protocols, and communication tools
• Windows and Mac OS support: installation, configuration, updates, password resets
• IT support ticket management, incident response, and process improvement
• ITIL/ITSM process implementation for change management and service delivery
• Asset tracking, inventory management, documentation, and compliance
• Excel reporting, data management, and digital asset management
• Training and supporting 30–40 users, fostering a collaborative IT culture

• Saudi National (Saudisation Project requirement)
• Proven experience as an IT Administrator, IT Support Specialist, IT Officer, or similar role in a startup, SME, or hybrid team environment
• Advanced skills in Google Workspace, Gmail, Windows, Mac OS, Slack, and IT support
• Strong understanding of user management, security, and access controls
• Experience with ITIL, ITSM, ticketing systems, and process optimization
• Excellent communication, organization, and problem-solving skills
• Ability to work independently, prioritize tasks, and deliver solutions in a fast-paced environment
• Bachelor’s degree in a relevant field such as Information Technology, Computer Science, Networking, Computing, Information Systems, or related discipline (or equivalent experience)

About the Company

eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.

Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey's, market mapping and training and development courses.

Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion.