Assistant IT Manager

Job description / Role

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

As an Assistant IT Manager, you will oversee and maintain the hotel's IT operations to ensure the seamless functionality of networks, software applications, hardware, and security systems. This role includes providing daily technical support to hotel staff by troubleshooting hardware, software, and network issues, as well as responding to guest IT-related requests, such as Wi-Fi connectivity and in-room technology needs. You will also document IT procedures, system configurations, and troubleshooting steps, and assist in preparing user guides and training materials for staff and guests.

We're looking for a proactive problem-solver who stays up to date with the latest technology trends and can propose necessary improvements to enhance efficiency and guest satisfaction.

Qualifications

• 2-3 years of experience in IT support, system administration, or a similar role, ideally within the hospitality industry.
• Familiarity with hotel management software (PMS), especially OPERA Cloud, as well as network and server management and guest service technologies.
• A forward-thinking mindset with the ability to identify and recommend technological improvements.
• Strong verbal and written communication skills to effectively collaborate with staff, assist guests, and liaise with vendors.
• A detail-oriented and solution-driven approach, with the ability to work independently and manage multiple priorities.

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.