Assistant Manager

Job description / Role

Position purpose

Assist in achieving business results of own restaurant in terms of revenue and profits achievement, customer attraction and satisfaction, operational excellence, and enhanced people capability.

Key activities

Financial excellence

• Maximize store profitability by tapping different sources of income to increase sales and assist in managing inventory and controlling variable costs.
• Prepare data for producing daily, weekly, and quarterly financial reports.
• Ensure all cash handling procedures are performed in an accurate and consistent manner, and in accordance with company policies and procedures.
• Train the team on new products and follow up sales performance in different sales channels (dine-in, take out, home delivery, etc.).

Guest obsession

• Talk to customers to get first-time impressions and build lasting business relationships.
• Handle guest complaints and escalate cases to senior management if the situation warrants.

Operational excellence

• Properly place food and non-food materials requisitions using stock management system.
• Abide by restaurant operating hours based on venue and legal requirements.
• Monitor controllable costs and strive to achieve required financial objectives.
• Build robust partnerships and/or networks with key governmental and business bodies or institutions.
• Determine daily and weekly staffing needs according to business volume with a focus on productivity aspects.
• Ensure implementation of preventive maintenance routines and maintain adequate staffing levels.
• Periodically dissect product performance and recommend new ways to improve current performance, i.e., suggestive selling.
• Follow mechanisms and approaches to optimize the cost elements and maximize the profit margins.
• Conduct communication meetings and debriefs to keep the staff aware of the restaurant performance as well as company updates.
• Follow up cleaning schedules to ensure availability of clean and sparkling facilities.
• Maintain the restaurant official documents and staff files in a safe place.
• Follow company regulations in handling daily sales and end of day procedures.
• Resolve employees' concerns and ensure to provide a positive work environment that boosts team retention and engagement. Keep attrition level to the minimum.

People management

• Replace restaurant manager during vacations and emergencies.
• Conduct on-the-job exposures to interested candidates and answer queries.
• Assess performance of the team and construct development plans.
• Ensure all restaurant team members are certified and constantly trained on all aspects of the operations; perform certification and provide feedback as needed.
• Provide encouragement and support to staff to enhance the right working environment.

Compliance

• Ensure compliance with company policies and procedures (including health and safety policies), local rules, and regulations.
• Recommend policy updates.
• Clean shaven and grooming adherence.

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.