Assistant Manager

Job description / Role

Description

Qiddiya Investment Company is driving the future of entertainment and cultural experiences in Saudi Arabia, and we are seeking a proactive and detail-oriented assistant manager - CCU operator to join our team. In this vital role, you will oversee the operations of the City Control Unit (CCU), ensuring all monitoring and control systems function efficiently to support the guest experience across our attractions.

Your leadership will be crucial in facilitating real-time operations and responding to incidents, managing multiple systems that ensure the safety and satisfaction of visitors. You will work closely with cross-functional teams to guarantee that our operational standards meet the highest benchmarks.

Responsibilities

• Supervise daily operations of the City Control Unit, ensuring effective system monitoring and incident management.
• Collaborate with engineering and maintenance teams to ensure the reliability and optimal operation of technical systems.
• Implement safety protocols and emergency procedures, and conduct regular training for staff on these practices.
• Coordinate with various departments to address operational requirements and resolve challenges in a timely manner.
• Utilize data analytics to prepare performance reports that highlight operational efficiency and areas for improvement.
• Provide technical training to team members and support their development in CCU operations.
• Participate in regular operational testing and maintenance planning to ensure all systems function correctly.
• Stay up to date with the latest developments in CCU technologies to enhance operational capabilities.

Requirements

• Bachelor’s degree in engineering, operations management, or a related discipline.
• A minimum of 4-6 years of experience in operations management, preferably in the entertainment or attractions sector.
• Comprehensive knowledge of CCU systems and operational best practices.
• Strong analytical and problem-solving abilities, particularly in high-stress situations.
• Exceptional communication and interpersonal skills for effective collaboration with diverse teams.
• Proven leadership experience with a focus on team development and project management.
• Willingness to work flexible hours, including evenings, weekends, and holidays as required.

Benefits

• Education: A bachelor’s degree in business administration, project management, information technology, or a relevant discipline.
• Experience: At least 4 years of experience as a business analyst involved in PMIS implementations or related projects.