Assistant Reservation Manager

Job description / Role

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.

Billed as 'the first luxurious integrated resort in Jeddah', Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job Description

- Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
- Planning and using efficient organizational skills to run the daily operation.
- Supervising on-the-job and weekly training held by team leader for all staff.
- To keep reservations staff informed on all changes or developments within the hotel and the company.
- To spot-Check reservations made the previous day and Check all VIP arrivals
- Training, developing, and motivating staff to increase productivity.
- To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
- Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
- Assisting to Reservations Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.
- Understands and utilizes a consistent approach to selling in order to support the sales team.
- Ensures a sales attitude is adopted
- Ensures and maintains the security of information relating to customers and personnel in the hotel.
- Complies with all company policies and procedures relating to guest services and all systems.

- Previous experience of the same position or as Reservations Supervisor preferred
- Bachelor's Degree or Diploma in Hospitality Management
- Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to handle many conflicting priorities at the same time
- Excellent communication skills
- Strong customer service skills required.

Additional Information

What we offer....

- An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.