Assistant Reservation Manager

Job description / Role

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'All Inclusive, All Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

What We Expect of You:

Main Duties and Responsibilities:

• Managing staff and ensuring smooth day-to-day activities for the reservation department.
• Ensuring that the quality of reservation is maintained in terms of guest details, rates, payment methods, etc.
• Planning and using efficient organizational skills to run the daily operation.
• Supervising on-the-job and weekly training held by the team leader for all staff.
• Keeping reservations staff informed on all changes or developments within the hotel and the company.
• Spot-checking reservations made the previous day and checking all VIP arrivals.
• Training, developing, and motivating staff to increase productivity.
• Keeping the department informed of all changes in the customer profile, rates, strategies, promotions, and specials.
• Maximizing employee productivity and morale within the department and consistently maintaining discipline within hotel guidelines and local regulations.
• Having a full working knowledge and ability to supervise, train, correct, and demonstrate all duties and tasks, in the assigned place of work, according to the standards set.
• Assisting the Reservations Manager/Director of Revenue in preparing necessary reports, documents, duty roster, and for other tasks that might be required by management.
• Understanding and utilizing a consistent approach to selling in order to support the sales team.
• Ensuring a sales attitude is adopted.
• Ensuring and maintaining the security of information relating to customers and personnel in the hotel.
• Complying with all company policies and procedures relating to guest services and all systems.
• Being computer literate with excellent written and oral proficiency.
• Having sound knowledge of the English language.
• Being tactful and patient.
• Able to communicate clearly and willing to help others.
• Flexible and diplomatic when dealing with demanding and unreasonable guests.
• Carrying out any other reasonable task (which may not be stated here) as requested.
• Assisting in Task Force Teams for new openings.

Qualifications

• Previous experience in the same position or as Reservations Supervisor preferred.
• Bachelor's Degree or Diploma in Hospitality Management.
• Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to handle many conflicting priorities at the same time.
• Minimum one year experience in the same position in a 5-star hotel and a university degree.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.