Assistant Reservation Manager

Job description / Role

Company description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job description

We are seeking a detail-oriented and customer-focused assistant reservation manager to join our dynamic team in Jeddah, Saudi Arabia. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.

Responsibilities include:

Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes

Oversee and train reservations staff, promoting a culture of excellence and continuous improvement

Collaborate closely with sales, revenue management, and marketing teams to develop and execute strategic initiatives

Handle complex reservations and guest inquiries, providing professional and courteous service at all times

Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue

Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness

Generate and analyze reservation reports, providing insights to support data-driven decision-making

Ensure high levels of customer satisfaction by addressing concerns promptly and effectively

Assist in scheduling and payroll management for the reservations team

Participate actively in the recruitment and training of reservations staff

Support the implementation of new technologies and systems to improve reservations processes

Qualifications

Previous leadership experience in a hotel environment, preferably in reservations management

Strong working knowledge of Opera Property Manager System (PMS)

Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments

Proven problem-solving skills and ability to make sound decisions in a fast-paced environment

Proficiency in Microsoft Office suite, particularly Word and Excel

Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously

Bachelor's degree in hospitality management or related field preferred

Knowledge of revenue management principles and practices

Fluency in Arabic and English required; additional language skills are a plus

Demonstrated ability to work well under pressure and adapt to changing priorities

Commitment to maintaining a professional demeanor and delivering exceptional customer service

Familiarity with local hospitality industry trends and regulations in Saudi Arabia

Additional information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.