Assistant Shop Manager

Job description / Role

On behalf our client, we are looking for an Assistant Shop Manager who will assist the Shop Manager in managing the retail team and in preparing inventory.

Sales Achievement
- Be present in the shop floor to generate sales and also handling VIP customers.
- Conduct sales analysis, follow up on market trends and monitor the competition’s activity
- Propose ways to improve the business: in store merchandising, opening hours, product mix.
- Produce quantitative and qualitative sales report.

Customer Service
- Identify customer potential needs and use initiatives to meet those needs
- Ensure consistency in customer service delivered and handle all complaints
- Ensure building, maintaining and using the customer data base.

Stock Management
- Enter all received goods and ensure stock control and proper record of all stock movements
- Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
- Prepare for the inventory.

General Operations
- Coordinate with the back office and merchandising team regards of new launches, in store animation or renovation and provide feedback accordingly
- Follow up on different issues with Mall Management such as permits and security

Man Management
- Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
- Manage, engage and delegate the responsibilities of the team reporting to him/her
- Responsible for coaching and training own team members.

Operations
- Check sales figures, assist in pricing adjustments
- Organize shop layout, merchandise and display items effectively on shelves
- Decorate and animate window displays as per the brand standards and guidelines
- Conduct regular checks on the organization and cleanliness of the stock room and shelves
- Ensure staff compliance and proper implementation of procedures
- Ensure smooth and effective running of daily activities

Communication with Store/Retail Manager
- Prepare, discuss and set staff monthly objectives
- Coordinate stock transfers and present monthly feedback on product movement
- Discuss staff related issues such as annual leaves, confirmations and ensure proper adherence to policies in practice
- Provide relevant reports on periodic sales, stock movements to assist in Buying/buying reviews if necessary.

Requirements

Education:
- University Degree preferably in Business Administration or Marketing

Previous Experience:
- 4 - 5 years preferably in retail shop management

Linguistic Skills:
- English is essential, Arabic or Russian is desirable

Behavioral Competencies:
- Achievement Drive and Initiative
- Analytical Thinking and Problem Solving
- Communication
- Concern for Quality
- Partnering and Team Working
- Planning and Organizing

Key Managerial Competencies:
- Supervisory Skills

Key Technical Competencies:
- Commercial Flair
- Customer Care/Service
- Office Technology
- Selling Techniques
- Technical Expertise

About the Company

GG Selection is a search partner with an international presence, clients in diverse industries, and a network of talent for all levels of seniority and experience. We’re not limited by industry or geography, and we treat every brief and every client like the individual case it is — never making assumptions or taking anything for granted, and always tailoring our service to the needs we discover.