Assistant Villa Manager

Job description / Role

Summary

Miraval The Red Sea is a luxury wellness destination dedicated to mindful living, personalized service, and unforgettable guest experiences. We are seeking an experienced and service-driven Assistant Villa Manager to help deliver seamless, private, and elevated stays for our discerning guests.

About the role

As an Assistant Villa Manager, you will play a key role in coordinating villa operations, ensuring personalized service delivery, and supporting an exceptional guest experience. Your ability to multitask, anticipate needs, and resolve issues will be essential in maintaining the resort's luxury service standards.

Key responsibilities

• Coordinate and manage personalized experiences for VIP and long-stay guests
• Liaise with various departments (Housekeeping, Culinary, Spa, Security, etc.) to ensure smooth service flow
• Respond promptly to guest requests, ensuring satisfaction and swift issue resolution
• Supervise villa staff and assist in scheduling, service briefings, and on-the-job training
• Monitor villa condition and ensure readiness, cleanliness, and attention to detail at all times
• Utilize PMS, POS, and night audit tools for reporting and administrative accuracy
• Ensure privacy, discretion, and luxury service delivery in line with the resort's standards

Qualifications

• 2-3 years of experience in a similar role, preferably in a luxury resort or villa setting
• Diploma or Bachelor's degree in Hospitality or a related field
• Demonstrated experience in managing VIP guest stays and tailoring service delivery
• Excellent multitasking and organizational abilities
• Strong communication skills
• Proficient in Property Management Systems (PMS), Point of Sale (POS), and night audit processes
• High level of discretion, emotional intelligence, and a guest-first mindset

Deliver privacy, luxury, and mindful moments.
If you are passionate about personalized hospitality and ready to support an exceptional guest experience, we welcome your application to Miraval The Red Sea.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.