Asst. Director of Housekeeping

Job description / Role

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

• Demonstrate exceptional leadership skills, inspiring and motivating a diverse, multi-cultural team.
• Oversee and optimize Butler Service & Housekeeping Operations, ensuring high standards of cleanliness and guest satisfaction.
• Manage and develop staff, fostering a culture of teamwork, accountability, and continuous improvement.
• Engage with guests professionally, ensuring their needs are met and exceeding their expectations.
• Implement and maintain efficient organizational systems, including work assignments and delegation.
• Utilize emotional intelligence and adaptability to navigate a dynamic work environment.
• Ensure compliance with security protocols and maintain confidentiality of guest and hotel information.
• Demonstrate proficiency in hospitality management systems, preferably Opera Property Management System.

Qualifications

• Bachelor's degree in Hospitality Management or related field (preferred).
• Minimum 5 years of experience in housekeeping management, preferably in luxury hotel or resort settings.
• Strong leadership and management skills with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
• Proficiency in housekeeping operations, standards, and best practices.
• Knowledge of inventory management, budgeting, and cost control.
• Familiarity with hospitality industry software and technology.
• Strong problem-solving and decision-making abilities.
• Relevant industry certifications (e.g., IEHA certifications) are a plus.
• In-depth knowledge of health and safety regulations in the hospitality industry.
• Cultural sensitivity and awareness, particularly in the context of working in Jeddah, Saudi Arabia.
• Ability to work flexible hours, including weekends and holidays, as required.
• Physical stamina to perform regular inspections and assist with housekeeping duties when necessary.

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.