Attendant - Aquatic

Job description / Role

Description

Collective

• Comply with the Aquarabia Water Theme Park and Qiddiya’s code of conduct and ethics
• Promote the Aquarabia Water Theme Park and Qiddiya vision, mission, values and model desired behaviors
• Promote Aquarabia Water Theme Park and Qiddiya and spread its culture
• Commit to Aquarabia Water Theme Park and Qiddiya’s rules and regulations
• Perform tasks as directed in the pursuit of the achievement of organizational goals
• Share with team know-how and encourage their development

Job-specific

• Responsible for the overall safety of all guests and colleagues within and while visiting Aquarabia Water Theme Park, with a commitment to prevention of loss of life due to drowning.
• Assist in the daily operation of all aquatic attractions within Aquarabia Water Theme Park.
• Responsible for guest safety checks for attractions and guest experience:
  • Aquatics risk management
  • Qiddiya core values and mission statement
  • Local and international standards and requirements
  • Guest satisfaction key performance indicators and guest feedback and experiences
• Respond to and assist in any medical emergency within the scope of certification and training (first aid provider).
• Responsible for ensuring that key performance indicators (KPIs) are met.
• Work with other operational departments within Aquarabia Water Theme Park and Qiddiya Six Flags.
• Work long periods of time, exceeding the set shift timings.
• Be on your feet for prolonged periods of time, in different environments, elevations and manners in relation to the guest experience.
• Access ride platforms multiple times during a day.
• Work in different environmental conditions (rain, cold, heat, sand, wind, etc.).
• Responsible for the cleanliness of all guest and colleague areas, including non-aquatic aspects of the operation.
• Work scheduled shifts on holidays, weekends and non-operational hours as required by management and the Aquarabia Water Theme Park operation, including before and after-hours trainings, meetings, events, and any other functions deemed necessary by management.
• Adhere to all company policies and procedures as required.
• Ensure that the Aquarabia Water Theme Park is fun for guests, colleagues and oneself.
• In addition to the above listed responsibilities and performance expectations, there will be additional aspects of the job that may not be listed above that will be expected to be adhered to, all in line with guest and colleague safety and satisfaction as well as the water theme park’s overall operational success. These additional responsibilities and requirements will be in line with Qiddiya, Six Flags, Qiddiya WTP general manager and the director of operations and can be implemented at any time.

Requirements

Education
Minimum high school diploma or equivalent

Experience
Experience within the hospitality, entertainment, amusement and/or guest service industry in the Middle East and/or international work. Previously held BLS certification desired.

Skills
General understanding and communication of English (written and spoken).
General understanding and communication of Arabic is desired.

Core competencies

• Patience
• Integrity
• Open minded
• Self confidence
• Motivation/determination