B2B Customer Experience Director

Job description / Role

The B2B Customer Experience Director is responsible to develop and head the customer experience journey for the business. This role demands an individual who can effectively lead a team to ensure the highest level of customer satisfaction.

Client Details

Our client is a large organisation that operates in the technology industry. With a focus on innovation and customer satisfaction, they have built a strong reputation in the market.

Description

* Develop and implement a customer experience strategy aligned with business objectives.
* Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.
* Utilize AI, CRM platforms, and automation to streamline CX operations.
* Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.
* Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.
* Develop programs to enhance customer relationships and advocacy.

Job Offer

* The chance to work in a vibrant, innovative environment
* Opportunities for professional growth and development

* A degree in Business Administration, Communications, or a related field.
* A strong background in the b2b customer experience within the technology industry.
* Excellent leadership and team management skills.
* The ability to handle complex customer complaints and queries.
* Strong communication and interpersonal skills.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.