BCRM Analyst

Job description / Role

• Administration and operation of the back office billing system ensuring all postpaid end user invoicing is generated in an efficient and accurate manner.
• Administration and operation of the CRM and front office systems, maintaining a solid service level and flexible adaptability to the growing business needs.
• Has strong technical and business expertise in the functions of CRM, Activation, Order Management, Number Management, Receivables, Dunning, Billing and Invoice generation, Discounting and Promotions, Trouble Ticketing, CTI Integration, IN Integration.
• Managing the daily/monthly tasks of CRM and Billing operation including bill cycle run, invoice generation and distribution, ad-hoc reporting, dunning cycles run, users maintenance, price plans configurations, system setup, OS and DB health checks.
• Responsible for the operation and support of the CRM & Billing and Sadad integration
• Manage and document releases and system changes
• Availability and stable operation and performance of the CRM & Billing systems
• Documentation of the design references and operational procedures of the systems
• Vendor relationship including development, support and maintenance

Requirements

• At least 3 years of technical experience working with enterprise OSS/BSS applications and systems and mainly CRM & Billing systems, and relational databases.
• Track record of successful management of the implementation of enterprise systems
• Knowledge of mobile network technologies.
• Work in an Agile development environment that enforces Scrum methodology is a plus
• Strong technical background in Oracle DB, PL/SQL development, system design and analysis.
• Integration Services and API experience.
• Experience in managing supplier relationships
• .NET programming experience is a plus
• PMP/Prince2 is a plus

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.