Ref: LP085-1344

Job description / Role

Employment: Full Time

• Perform Second Line Maintenance support for all Core Network NEs and associated elements
• Case owner once they get it from CS TL/Manager or Shift Duty Engineer
• Coordinate directly with other dept. till the issue is solved
• Solve the problems within SLA base on the contract between XXXI and OEM vendors.
• Carry out hardware and software expansion/faults for the existing operational network
• Escalate the trouble ticket to third Line when they cannot solve it, and monitor it until solved
• Daily health check performance and analysis, report immediately in case of any ambiguity
• To be involved in planned activities, like BSC Migrations, Rehomings, Site shifting/integration, new node integration in the network
• New software release update and implementation when they become available
• To monitor the system Clear Codes daily and perform activity to minimize the occurrence
• Attend meeting with the customer and is responsible to ensure the quality service
• Responsible to manage and train other BO engineers
• To create & modify routing & digit translation on different nodes when requested
• To get involved in software & hardware upgrade if requested
• Ensure the trouble ticket resolution within required SLA
• Communicate and open Ticket with 3rd line support and involve in the troubleshooting until the issue is completely solved
• Provide technical support to FLM engineers in case of hardware / software issues at site

Requirements

• Ability to lead technical teams of 50 and more
• Performance management, stats collection from NETACT / M2000 is must requirement processes
• Communication skills at CxO level
• Process and Project Management
• Customer Expectation Management
• Vendor Management
• Configuration Management and implementation of the plan
• Trouble ticket management, Prioritization, Fault diagnosis, Remote fault resolution, Management and control
• Well versed with 2G/3G circuit switching network architecture & protocols
• Vendor experience of minimum 5 years in fault management, performance & capacity monitoring, and configuration management.
• Experience in Huawei circuit switching equipment is a must + NSN Experience will be a plus point
• Experience in system upgrades, expansions & health checks of the network
• Familiar with O&M and technical support work flow

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.

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Engineer salaries in Saudi Arabia

Average monthly compensation
SAR 9,000

Breakdown available for industries, cities and years of experience