Job description / Role

Employment: Full Time

• Second line support with necessary expertise to solve issues escalated from first line diagnostics
• Provide guidance and implementation for software delivery and upgrades
• Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again
• Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
• Prepare implement plan and call review meeting for Service Provisioning
• Configure needed resources from Different Operator's Departments for Service Provisioning
• Fulfill the Service configuration and activation according to plan for Service Provisioning
• System and service performance data collection
• Assist in specifying performance measurement parameters, such as type of data and collection frequency
• Set-up and initiation of data collection for OSS tools
• Collection and administration of performance data
• Provide Performance reports and send to Performance systems
• Compilation of reports based on Systems performance data
• Periodically evaluate the service growth based on subscriber usage and assess these trends
• Prepare implementation and rollback plan and call a review meeting for configuration request
• Fulfill the configuration plan for configuration request
• Record and report the process and final effect for configuration request
• Traffic monitoring on each VAS NE
• Traffic management/analysis
• Recommendation of the capacity / SW / HW expansion
• Fulfill the capacity expansion when license is provided
• Routine inspection

Requirements

• Performance management, stats collection from NETACT / M2000 is must requirement processes
• In depth knowledge on Linux, DB(mysql , Oracel) and Solaris
• Customer Expectation Management
• Vendor Management
• Configuration Management and implementation of the plan
• Trouble ticket management, Prioritization, Fault diagnosis, Remote fault resolution, Management and control
• Service KPI Knowledge
• Well versed with 2G/3G circuit switching network architecture & protocols
• Minimum 2 years of experience in fault management, performance & capacity monitoring, and configuration management
• Experience in VAS products is a must.
• Experience in system upgrades, expansions & health check of the network
• Familiar with O&M and technical support work flow
• Bachelors or masters in Computer Science or equivalent

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.

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Engineer salaries in Saudi Arabia

Average monthly compensation
SAR 9,000

Breakdown available for industries, cities and years of experience