Boutique Manager

Job description / Role

Quest Search and Selection is hiring a Boutique Manager in Jeddah for our esteemed client, a leading luxury retailer.

The Boutique Manager will be fully responsible for the management and performance of the store and is a key contributor in seeking new business opportunities. They are expected to act as an entrepreneur, taking proactive and strategic actions.

Key Responsibilities

Store Operations & Sales

• Drive boutique sales performance to meet and exceed targets.
• Monitor KPIs including conversion, ATV, and UPT to optimize performance.
• Lead by example on the sales floor, delivering exceptional customer service and product knowledge.
• Implement effective visual merchandising and ensure adherence to brand guidelines.

Team Leadership

• Recruit, train, and motivate a high-performing team.
• Conduct regular team briefings, performance reviews, and one-on-one coaching.
• Create a positive working environment focused on collaboration, development, and accountability.

Customer Experience

• Ensure a premium and consistent customer experience in-store.
• Resolve customer issues promptly and professionally.
• Build long-term relationships with loyal clients and develop local clientele.

Inventory & Administration

• Oversee stock levels and inventory management processes, including receiving, transfers, and stocktakes.
• Ensure the boutique is compliant with operational procedures, security, and health & safety standards.
• Prepare sales reports and provide feedback to the Area Manager and HQ.

• 5 years of retail management experience, preferably in fashion, accessories, or watch/jewelry brands.
• Strong leadership and people management skills.
• Sales-driven with a customer-centric mindset.
• Excellent communication in English (Arabic is a plus).
• Proficient in retail software systems (POS, stock management, reporting tools).
• Passion for brand products and brand philosophy.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.