Boutique Supervisor - Commercial

Job description / Role

Boutique Supervisor - Commercial - Chanel- Riyadh

Job Summary:

The job holder of this position is responsible for delivering an outstanding guest experience to all customers and using appropriate sales techniques and product knowledge to reach the sales targets. In addition, the Sales Executive is responsible for stock replenishment, promotion of products and new launches, and cash handling. The Sales Executive must drive self-education on hybrid understanding through tools made available (i.e. axonify)

Key Responsibilities:

Organizational:

- Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Requirements

Operational:

- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner Guest Experience Focus
- Build and maintain guest experience standards in order to build strong loyalty
- Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations
- Apply customer journey learning in interactions with Guests Sales Focus: Senior Sales Executive Guest Experience Inventory Control Visual Merchandising Standards Product Knowledge Sales Target Management Customer Service
- Achieve the sales target by using advanced sales techniques and product knowledge
- Focus on selling and up selling
- Assist junior team members in their development through transfer of know-how
- Suggest new ideas on how to improve sales - Price and tag items received Merchandising
- Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation
- Implement all merchandising as per the brand's visual merchandising guidelines Others
- Participate in cycle physical count
- Support all in-store marketing activities
- Participate in relevant projects and community activities as and when needed

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.