Bus KPIs Expert

Job description / Role

The Bus KPIs Expert will have responsibility to manage the Bus Contract KPIs from definition, monitoring, processing and evaluation on all aspects covered by all the KPIs defined by the Bus Operations Contract. The role is also responsible for tracking and analyzing deviations to the targeted performances and ensure that the Bus Operator proposes and implements successful corrective measures.

Role and Responsibilities
- Lead the KPIs definition and subsequent implementation phases with the Bus Operator.
- Obtain/download the KPIs' source data from the various systems and analyze/process the KPIs.
- Create tools to simplify the processing of raw data.
- Compare the KPIs with the reports submitted by the Bus Operator.
- Identify unacceptable variations in required performance and coordinate as well as expedite the Bus Operator to propose and implement successful corrective measures.
- Responsible for making recommendations for improvement to the KPI Regime and revised targets throughout the Commercial Operation phase based on best market practices, with safety and excellence at the heart of all these services.
- Perform review of documentation and systems created by the Bus Operator.
- Produce reports to be presented to the client on punctuality, kilometers, and all required KPI reports.
- Bus Operations expert will compare operational data from ITS systems and inspections status prior to preparing the reports for the client.
- Hire, train and supervise inspectors hired to provide field data, including business intelligence such as Mystery Passenger Surveys.
- Will support and report to the Senior Manager - Bus Services Delivery
- Coordinate with the other experts on the project.


Qualification and Education Requirements
- University Degree


Mandatory Experience
- 10 years' experience in bus operations either in:
- Operational experience in Bus operating company, and/or
- Client organization managing a Bus operator, and/or
- Consultant team managing Bus operator.
- Prior experience dealing with multiple Contractors and their performance against KPI regime
- Experience dealing with Operating procedures, instructions and code of conduct handbooks
- Experience dealing with timetables and materials related to successful and smooth operations of the transportation system
- Transportation and Safety Procedures
- Experience in supervising employees in office based and field tasks.
- Prior experience dealing with OEMs, manufacturers and independent consultants/accident investigative agencies will be a requisite.


Additional skills
- Proven organizational skills, including time management.
- Project management experience.
- Strong analytical and problem-solving skills.
- Self-sufficiency and an ability to work with minimal supervision.
- Strong verbal and written communication skills.
- Attention to detail.


Rewards & Benefits

We offer an excellent package which includes:
- A competitive salary
- Transportation allowance
- 21 calendar days annual leave
- Medical insurance cover
- Company gratuity scheme
- Discretionary bonus scheme
- Annual flight allowance to point of origin

SNC-Lavalin Projects and O&M Services is a business unit of SNC-Lavalin Group. We provide a full range of project management, programme management, construction management, engineering services, consulting services and operation and maintenance services across the MENA region. Active in the Middle East for over 40 years, we have offices in the Saudi Arabia, UAE, Qatar, Oman, and Egypt. for transportation and other infrastructure programmes.

Founded in 1911, SNC-Lavalin is a global fully integrated professional services and project management company and a major player in the ownership of infrastructure. From offices around the world, SNC-Lavalin's employees are proud to build what matters. Our teams provide comprehensive end-to-end project solutions - including PPP, capital investment, consulting, design, engineering, construction, sustaining capital and operations and maintenance to international clients. On July 3, 2017, SNC-Lavalin acquired Atkins, one of the world's most respected design, engineering and project management consultancies. http://www.snclavalin.com/

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About the Company

Atkins is one of the leading providers of professional, technology based consultancy and support services to the industry, commerce and governments in all of the worlds major economies. With over 17,000 staff operating in Europe, the Middle East, Asia Pacific and the Americas, Atkins has a broad range of skills and resources and provides Clients with a comprehensive service throughout the entire life cycle of the projects in the built environment.

We aim to be the international first choice supplier of technical and integrated services. Shaped by our customers' needs, our vision is to:

• focus on quality
• seek world class design and excellence
• strive to add value
• be flexible to the evolving needs of a changing society

Atkins first carried out design and supervision commissions in the Gulf area in 1967. From its regional head office in Dubai, U.A.E. Atkins Middle East now employs over 2000 staff located in Dubai, Abu Dhabi, Sharjah, Oman (Muscat ), Qatar (Doha) Bahrain (Manama), Kuwait (Kuwait City) and India (Bangalore).