Business Process Architect/Analyst

RTC-1 Employment Services

Riyadh, Saudi Arabia

Ref: QP275-507

Job description / Role

Employment: Full Time

Position Title: Business Process Architect/Analyst
Employment Type: Full Time
Salary: up to 35,000 SAR all-inclusive depending on experience and qualifications
Job Location: Riyadh, Saudi Arabia

About the Client:
The hiring company is one of the major telecommunications company in KSA

Job Role:
• Manage end-to-end processes of telecom operator business processes per TMFORUM Business Process Framework (eTOM)
• Assess existing business processes, identify requirements for process improvement and redesign
• Build business process performance management framework
• Ensure all processes are developed and documented in accordance with the eTOM and Telecom Operator Standards, and are accessible and available for business process stakeholders via the business process management tool


• Degree holder in Telecommunications Engineering or any related field
• With certifications in Business Process Framework (eTOM) and ITIL
• Minimum 3 years of experience in a practical process management role in a telecom company
• Excellent understanding of telecom organizations and established record of experience in Telecom Business Process Architecture
• Full understanding of OSS/BSS processes with in-depth experience in re-engineering/redesigning processes per current eTOM standards
• Proficiency in business process modeling, governance and tools (BPM Tools)
• With expertise in design processing, process governance, mapping, gap analysis

With expertise in the following domains:
• Core Telecom Functions, Network/Mobile Access Operations/Transport Operations (Process - Modeling Design), and Fulfillment Assurance / Revenue Management/Billing (Problem Handling Process, Service Handling Process, Service Planning, Network Provisioning Process, Service Quality Process, Supplier Partner Management Process)

Skills required:
• General management, organizational skills, conceptual thinking and analytics, presentation skills, leadership skills, creativity, and excellent communication skills
• Must be in Riyadh, KSA

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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