Business Support Manager

Job description / Role

Work Area: Sales Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

ROLE DESCRIPTION:

Founded in 1972, SAP is the world's leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking a Business Support Manager.

EXPECTATIONS AND TASKS:

Project / Program Portfolio Management

- Internal Project and Program Management for large, complex projects and programs
- Special Projects addressed as required
- Accountability for timeline, quality and execution
- Reporting Vision/Architecture: Develop reporting standardization and drive Standardization & Optimization of Reporting Processes
- Understand Key Metrics & Requirements of the Business and be a competent Decision Partner
- Strongly cooperate with other departments and lead assigned project teams

Partner Management

- Provide pro-active and value added Services to our Customers to steer there Business most efficiently

- Share Best Practices, Drive Efficiency & Simplicity
- Support knowledge sharing initiatives (i.e. Focus Groups, FSP Moderators, Mentoring, Education, etc.)
- Liaison with Global Services, HR, Corp Finance, Corp Communications, etc.
- Provides thought leadership regarding consultant/ Management excellence initiatives
- Transformation & Change Management; Skills Transformation & Enablement (Certification, Value University)
- Productivity tools (Reporting / Analytics, Consulting Sandboxes, Business Apps Development, Knowledge Management)

Communication Planning

- Delivery Optimization
- Support ongoing operational excellence of our delivery organization including change management activities, providing meaningful metrics / analysis, and optimizing related processes

In the Resource Management area:

- Strong cooperation with other departments and executive stakeholder
- Coordination with Regional Process Owners (RM Heads)
- Manage the consolidation and prioritization of country development requests from all Regions
- Act as the contact for the handoff of Globally approved , prioritized country requirements to SAP
- Manage and maintain global processes, and ensure global alignment and consistency
- Ensure global process related activities by Regions
- Represent definition of external interfacing requirements from a global perspective; review design to ensure global alignment and consistency
- Responsible for execution of staffing including escalation resolution
- Enforces alignment with other areas
- Resources on Demand
- Staffing & Support Execution Including reports and analytics
- Manages resourcing for specified practice area (beyond mere execution of roles)
- Manages Critical Initiatives, Tasks and Program without heavy Guidance

Additional Information

You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.

Requirements

WORK EXPERIENCE:

- Functional Experience
- Experience as Business Support Specialist
- Ability to drive execution within area of responsibility and experience in aligning cross-topic objectives & approaches
- Experience in strategic thinking and conceptual design of highly complex projects & programs

Experience

- Experience in leading a team that you don't directly manage
- Experience in decision making within own area of responsibility / project
- Execution of appraisal sessions, conflict management, motivation of own team
- Experience in leading virtual teams cross-boarder

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

Education
- Final degree (e.g. business administration, psychology, economics, computer sciences) or equivalent work experience

English: Fluent

Professional Training & Certification

- Training in Acting as a Manager (e.g. leading a team, cascading strategy, people development, internal processes & tools) (recommended)

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.
Successful candidates might be required to undergo background verification with an external vendor.

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.