Butler

Job description / Role

Responsibilities and essential job functions include but are not limited to the following:
• To consistently provide thoughtful, caring and sincere service.
• To identify and anticipate Guests’ needs and ensure personalized service is provided
• To provide Food and Beverage Services as required
• To assist with any plans or arrangements the guest intends to make during their stay
• To ensure that all requests from Guests are made possible and are followed up on
• To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
• Ensure repeat guests are met and greeted on a daily basis and profiles are updated
• Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
• Respect guest privacy and do not discuss guests’ private information with colleagues
• Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
• Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
• Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
• Demonstrate discretion and courtesy when entering into the private space of guests
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Requirements

Qualifications:
• Previous customer related experience an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical aspects of the position include but are not limited to the following:
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.