Job description / Role

Employment: Full Time

Company description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.

Billed as 'the first luxurious integrated resort in Jeddah', Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job description

We are seeking a highly skilled and professional Butler to join our esteemed team in Obhur Jeddah, Saudi Arabia. As a Butler in our luxury establishment, you will be responsible for providing exceptional, personalized service to our distinguished guests, ensuring their comfort and satisfaction throughout their stay.

  • Greet and welcome guests upon arrival, assisting with check-in procedures and luggage handling
  • Anticipate and fulfill guests' needs, preferences, and requests with utmost discretion and efficiency
  • Maintain impeccable standards of cleanliness and organization in guest rooms and common areas
  • Coordinate with various departments to ensure seamless service delivery, including housekeeping, food & beverage, and maintenance
  • Manage guest itineraries, make reservations, and arrange transportation as needed
  • Prepare and serve refreshments, meals, and beverages according to guest preferences
  • Assist with packing, unpacking, and garment care services
  • Handle guest correspondence and manage any special requests or complaints promptly and professionally
  • Maintain accurate records of guest preferences and service delivery for future reference
  • Stay informed about local attractions, events, and cultural activities to provide knowledgeable recommendations to guests
  • Ensure compliance with all safety and security protocols
  • Participate in ongoing training to enhance service skills and knowledge of luxury hospitality standards

Qualifications

  • Bachelor's degree in hospitality management, tourism, or a related field
  • Minimum of 2-3 years of experience as a Butler in a luxury hotel or private residence
  • Fluency in English; proficiency in Arabic and/or additional languages is highly advantageous
  • Exceptional interpersonal and communication skills with a warm, professional demeanor
  • Strong attention to detail and ability to anticipate guests' needs
  • In-depth knowledge of luxury hospitality standards, etiquette, and protocol
  • Proficiency in hospitality management software and MS Office suite
  • Excellent organizational, time management, and multitasking abilities
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Strong problem-solving skills and ability to make decisions independently
  • Knowledge of local customs, attractions, and cultural sensitivities in Saudi Arabia
  • Understanding of Islamic cultural norms and etiquette
  • Ability to maintain confidentiality and exercise discretion at all times
  • Physical stamina to stand for extended periods and lift up to 50 pounds
  • Commitment to delivering exceptional guest experiences and maintaining the highest standards of service

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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