Butler

Job description / Role

Company description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job description

We are seeking a highly skilled and professional Butler to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Butler, you will be responsible for providing exceptional personalized service to our VIP guests, ensuring their stay is nothing short of extraordinary.

Responsibilities:

• Greet and escort VIP guests upon arrival and departure, providing a warm and professional welcome
• Deliver personalized check-in and check-out experiences in-room or in the lounge
• Manage guest luggage, including unpacking and packing services, as well as handling laundry and pressing requests
• Coordinate dining, spa, transportation, and other guest services according to individual preferences
• Maintain detailed guest profiles, including preferences and special requests
• Collaborate with various departments (Housekeeping, Room Service, Concierge) to ensure seamless service delivery
• Prepare guest rooms and suites with personalized amenities, welcome drinks, and special touches
• Maintain cleanliness and organization in the Butler pantry and working areas
• Promptly respond to guest inquiries and requests with professionalism and efficiency
• Uphold the highest standards of confidentiality and security regarding guest information
• Anticipate guest needs to provide a tailored and exclusive experience
• Facilitate smooth communication throughout the guest's journey, from pre-arrival to post-departure
• Demonstrate knowledge and respect for local Saudi Arabian customs and etiquette

Qualifications

• Minimum of 2 years of experience as a Butler or in a similar role within a 4-5 star luxury hotel or resort
• Strong command of English; basic Arabic language skills preferred
• Excellent grooming, etiquette, and interpersonal communication skills
• Robust organizational abilities and capacity to multitask effectively
• Knowledge of Butler service standards (e.g., Forbes, LQA) preferred
• High attention to detail and strong problem-solving skills
• Professional demeanor with a genuine passion for hospitality and service
• Ability to maintain utmost discretion and confidentiality at all times
• Flexibility to work various shifts, including weekends and holidays
• Familiarity with Middle Eastern hospitality standards
• Knowledge of local customs and etiquette in Saudi Arabia
• Adaptability to work in a culturally diverse environment
• Strong time management and prioritization skills

Additional information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.