Job description / Role
Delivery of a broad range of services to maintain the CAFM system including:
• Day to day first line support and administration of client’s CAFM implementation.
• Carrying out data uploads
• Self-delivery of minor changes to CAFM configuration and workflows.
• Consulting regarding changes and enhancements to the clients CAFM system.
• Manipulation and interrogation of customer data within the CAFM environment.
• Project Documentation – both internal and external requirements in line with department procedures.
• Manage client expectations.
• Demonstrate capabilities of CAFM to client.
• Developing a trusting long term relationship with client.
• Act as the main point of contact to the client on a day to day basis.
• Escalate issues to relevant line or Project manager.
• Adhere to agreed departmental responsibilities and processes.
• Interaction with other areas of the business including Training, Development, Support and Sales teams.
• Provide first line technical assistance on all of our products and where applicable other technical subjects associated with our products operating environments.
• Openly and honestly communicate with colleagues.
• Represent the Company in a professional manner and appearance.
• Degree or equivalent experience
• SQL skills
• Data Migration
• Reporting upon data via either Concept Reports, MS Excel or similar
• Happy to go to KSA
• Customer focus
• Excellent communication
• Good team player
About the Company
Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.
Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.
At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.
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