Call Center Manager

Michael Page

Saudi Arabia

Ref: HP350-6721

Job description / Role

Employment: Full Time

Our Client is a leading Healthcare provider in Saudi Arabia, they are a growing business and are looking to hire an experienced Arabic-speaking Contact/ Call Center Manager in Riyadh.

Client Details
Our Client is a leading Healthcare provider in Saudi Arabia, they are a growing business and are looking to hire an experienced Native Arabic-speaking Contact/ Call Center Manager in Riyadh. This is a brand new role and an urgent requirement.

Ensure all call centre services and operations adhere to company standards.
* Evaluate the impact of first, second, and third-level assistance on customers and ensure that their needs are met or satisfied.
* Generate a calendar of technical training courses to ensure all call centre staff can access accurate, updated technical information.
* Lead coordinated initiatives with the call centre development department to ensure that operations align with services and internal workflows.
* Identify potential areas for improvement and prepare periodic reports on the call centre's performance.
* Develop change management strategies that minimise the business impact of call centre operations.
* Collaborate with knowledge management to update and manage reference materials, manuals, and call centre service FAQs.
* Measure the level of customer satisfaction by using appropriate tools and methodologies for the customer's voice.
* Aid, the line manager with any additional responsibilities or job functions.

Job Offer
The successful applicant will be offered a housing allowance, a competitive monthly salary, medical insurance, and a performance-based bonus. This is an excellent opportunity for a Call Center Manager to progress in their career.


The ideal candidate for this role:

* Candidate needs to have 5+ years of experience managing a call center
* Prior experience in a Customer Care role with a healthcare company/ facility;
* Native Arabic-speaking candidates only
* Exceptional customer service skills, active listening, and excellent verbal and written communication.
* Ability to adapt to diverse personalities and pay attention to client needs.
* Managing time effectively, setting priorities, and multitasking.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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