Call Center Representative

Job description / Role

Group overview

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design and development centers, and a host of facilities in the Middle East and other countries.

alfanar building systems
alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia. alfanar Building Systems manufactures and markets a variety of building construction products and systems.

The core manufacturing activities of the industries operating under alfanar Building Systems are:

• Façade cladding, glazing systems and architectural aluminum products
• Precast concrete products and architectural elements
• Real estate development

Job purpose

Handle incoming and outgoing calls, assist customers with their inquiries, provide information about our real estate projects, and support the sales team by booking appointments and following up with potential clients.

Key accountability areas

Customer service:

• Answer calls and respond to customer questions in a professional manner.
• Provide details about available properties, prices, and project locations.
• Handle customer complaints or direct them to the right person.

Sales support:

• Book appointments for the sales team with interested clients.
• Follow up with leads to check their interest and update records.

Records & reporting:

• Keep accurate records of calls, leads, and customer interactions.

Marketing support:

• Support marketing campaigns by making promotional calls when needed.

Role accountability

HR proficiency:
Ability to obtain updated soft and technical skills related to the job.
To have a vision and a plan for the career path and how to achieve it.

Delivery:
Perform the planned activities to meet the operational and development targets as per delivery schedules.
Utilize resources effectively to achieve objectives within efficient cost and time.
Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-solving:
Solve any related problems that arise and escalate any complex operational issues.

Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.

Business process improvements:
Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance:
Comply with related policies, procedures, and work instructions.

Health, safety, and environment:
Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.

Academic qualification

Diploma degree in administration institute or other.

Work experience

Fresher - 0-2 years

Technical / functional competencies

• QA key performance indicators
• Consultative sales
• Sales planning
• Sales presentations
• Sales promotions
• Sales research
• Sales technical support
• Sales tools
• Sales trend analysis
• Solution sales
• Competitive analysis

About the Company

alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.

We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.

Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.

Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.

Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.