Catering Services Supervisor

Job description / Role

Duties and Responsibilities:
- Manage all catering aspects to ensure that catering contractor offer smooth, efficient and courteous food and beverage services to all SATORP employees and visitors.
- Ensure that the catering provider comply with the signed catering services contract clauses and provisions.
- Ensure the catering services provider adherence to the Company quality expectations and standards.
- Ensure that the catering services provider employees and all personnel related to catering activities are medically examined and holding valid food handler permit.
- Responsible for the execution of SATORP Health and Safety standards which are related to food and beverage.
- Ensure that the catering services provider employees and all personnel related to catering activities are maintaining a high level of personal cleanliness standard and conform to good hygienic practices.
- Responsible to evaluate the catering contractor on a regular basis to ensure that RC standards and requirements are followed
- Ensure the sufficiency of required number of employees provided by catering provider.
- Ensure that the catering contractor is up-to-date with Saudi Arabian Government regulations and Public Health Code.
- Liaise with SATORP organizations and personnel to collect feedback and seek suggestions and preferences in relation to the catering services.
- Resolve catering client's complaints about catering services and develop action plan to avoid recurrence in the future.
- Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees,
- Report accidents, injuries, and unsafe work conditions in the catering facilities to the Supervisor Facilities Management, and regularly assess the performance of the catering contractor.
- Ensure appropriate sanitizing of all equipment, utensils, dining hall facilities and work areas.
- Ensure proper storage and stock rotation of all raw food, ready to eat food, packing and cleanliness items in the stores areas.
- Ensure the quality of raw and ready to serve food, packing and cleaning materials up to standard.
- Develop and conduct inspection and observation reports to evaluate the efficiency of the services provided.
- Identify, recommend, develop and implement new methods to increase the efficiency, productivity and quality of the catering services.
- Ensure proper handling of wastes and leftover food in accordance with SATORP waste management procedure
- Review and develop the proposed periodical menu by catering provider,
- Monitor and maintain appropriate levels of food qualities and varieties.
- Ensure that food items are protected from contamination while being stored, prepared, displayed and served.
- Ensure the uniform and personnel appearances of the catering provider staff are clean, tidy and professional
- Ensure that SATORP policies and procedures are properly followed.
- Follow up the required maintenance of kitchen equipment and facilities.
- Perform other related duties as assigned by the Organization Head,

Expected Results:
- Efficient operation of the catering services in accordance with Company policies and procedures.

Requirements

Main Competencies and Qualities:
- Good knowledge of food safety and industrial hygiene.
- Approved training certificate shall be submitted.
- Ability to work independently.
- Ability to work in a dynamic environment.
- Discreet and courteous.
- Capable of giving good attention to details. 0 Willing to work irregular hours.
- Strong customer services skills.
- Good communications skills.
- Good command of oral and written English.
- Physically and medically fit.

Education Background:
- Two (2) years Diploma in Nutrition, Hotel Management or equivalent.

Experience:
- Ten (10) years of experience in well-known food & beverage field.

About the Company

SATORP, in its promising future, is one of the most complex refineries in the world, with a processing capacity of 400,000 barrels per day of Arabian Heavy Crude to produce petroleum products and petrochemicals with commitment to the highest international standards of health, safety and environment; and at the same time having continuous development and leadership in the region. This world-class refinery that came to being out of the expertise of the two oil giants, Saudi Aramco and Total, is located at Jubail Industrial City in the east of Saudi Arabia.