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Change Request Front Office Engineer

Saudi Networkers Services (SNS Group)

Riyadh, Saudi Arabia

Ref: LP085-1347

Job description / Role

NOTE: Saudi Nationals are highly preferred

• Responsible for weekly CR
• Responsible for receiving request from different Dep:

- Different vendor
- MSD
- Project team

• Checking the quality of CR:

- Affected area analyses
- Service affecting

• Getting BO pre approval:

- XX
- MSD send the all CR to responsible person daily

• Checking the result of CR with team leaders and close the TT, it should be daily
• Follow the daily base CR:

- Access CRs and emergency CR daily base
- Re-approve of CR
- Optimization CR

• Follow the internet ,remedy user name and pass
• Send the CR report daily at 16:30

Requirements

NOTE: Saudi Nationals are highly preferred

Experience
• 2 years related work experience in telecom network operation and maintenance or 1 years experience with Huawei.
• Familiar with OSS and dispatch systems
• Familiar with GSM and 3G

Education
• Bsc. in Telecom or Computer Science

Other Requirements
• Ability to work off hours depending on Network outages and customer requests
• 24x7 availability to support after office hours, and be able to relocate within the country
• Very good communication skill, Oral and write English
• Familiar with office standard packages (Word, PowerPoint, etc)

About the Company

Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded.

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Engineer salaries in Saudi Arabia

Average monthly compensation
SAR 9,000

Breakdown available for industries, cities and years of experience