Job closed
Ref: QP281-31
Job description / Role
Client is a global telecoms service provider is currently looking for an experienced Voice Engineer with Contact Center Support experience for a long term project based in Riyadh Saudi Arabia.
Some of the responsibilities for the role are listed below:
- Provide Level-3 support to Operations and Delivery to drive incident resolution
- Recommend improvements in hardware and software to drive platform stability
- Perform Sizing and Capacity management of Cisco UCCE elements: ICM, CCVP, CUCM
- Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.
- Consult on high severity incidents and complex work orders
- Assist in the planning and implementation of ICM & UCCE upgrades, patches and enhancements.
- Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption.
- Consult on preventive maintenance activities to ensure platform stability
- Identify opportunities to drive platform efficiencies
- Partner with Operations on issues related to ICM-UCCE platforms
- Proactively manage platform and component life-cycle to ensure stability and interoperability (at points of integration)
Requirements
This is a great opportunity of getting with a great company, so please apply now.
About the Company
Flint is a UK based provider of specialist infrastructure services and projects to the mobile industry. We work with tier-1 operators, global vendors and service providers in 20 countries. Email or call us today to talk about your needs. We work with our customers to develop solutions and projects for a wide variety of challenges. For design, configuration, installation and other operational projects across radio, core and back-office systems.