Client Manager

Job description / Role

We will count on you to:

Act as the main liaison between clients and internal teams, ensuring client needs and expectations are met or exceeded.
Develop and maintain strong, long-term relationships with clients, understanding their business objectives and employee benefits requirements.
Provide strategic insights on employee health and benefits programs, including health insurance, wellness initiatives, and related services.
Manage the end-to-end delivery of employee benefits solutions, from plan design to ongoing administration.
Conduct regular client reviews to assess program performance and identify opportunities for improvement.
Collaborate with internal teams such as placement, actuarial, compliance, and operations to deliver tailored solutions.

What you need to have:

Bachelor's degree in business administration, human resources, insurance, or a related field.
Proven experience in employee benefits, health insurance, or client management within the insurance or consulting industry.
Strong understanding of employee health and benefits programs, regulatory environment, and market trends.
Excellent communication, negotiation, and interpersonal skills.

What makes you stand out:

Ability to analyze data, prepare reports, and present complex information clearly.
Strong project management and organizational skills.
Customer-focused mindset with a proactive approach to problem-solving.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create innovative solutions and make an impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, along with benefits and rewards to support your well-being.

We are committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex or gender, skin color, or any other characteristic protected by applicable law.

We are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.