Client Service Analyst

Job description / Role

Job description

As a Client Service Account Manager (Analyst) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class client service to a designated portfolio of top tier treasury services clients, promoting 100% client satisfaction by interacting with the client on service and operating issues and opportunities.

Job responsibilities

• Develops, maintains and broadens partnerships with clients; understands clients' business to predict their needs and provide appropriate solutions
• Becomes the clients' trusted adviser
• Assists in developing and executing strategic client plans
• Promotes use of self-service tools to reduce number of client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the service team
• Participates in and supports treasury services initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. sales, operations, product, technology)
• Identifies and escalates potential risk associated with client activities
• Records all client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of payments products, processes and risk policies
• Nice to have: Arabic and English speaking

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About the team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.