Cloud Solution Snr Manager

Job description / Role

Job description

The cloud adoption sr. manager will lead a team of cloud adoption reps covering Saudi. She/he will report to the regional cloud adoption leader and should show managerial skills including:

• Developing long-lasting client relationships: you will act as a trusted advisor who our clients can depend on.
• Developing and coaching the people around you: to excel in their role, achieving great things for their career, our business, and our clients. She/he will have the opportunity to shape our team, playing an active role in recruiting, people development, and programs we run to engage and develop our people.
• Collaborating with colleagues: to create thought leadership and to improve the way we deliver our services in the market.

The cloud adoption team will liaise, as needed, with the relevant TE teams to agree on specific activities and/or deliverables required in each of the accounts the team is managing. The ultimate goal is to maximize usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.

Typical activities of the cloud adoption rep:

• Conduct 24h customer activation and fast achievement to $1.
• Strong focus on onboarding for new cloud customers and/or workloads, minimizing time to first $1 and accelerating consumption growth.
• Provide best practice guidance on the landing zone in alignment with our WLA activities.
• Equip the customer with the relevant knowledge for early usage.
• Manage the customer's adoption plan.
• Continuously monitor and review adoption plan with the customer to guarantee the progress according to their expectations, facilitating the value realization and defining and executing actions to bring value to the customer and accelerate ramp.
• Assess churn risk (customer or service) and formulate mitigation plan.
• Detect and flag potential new workloads (to ACEs) or new implementation opportunities (to LIFT).
• Activate go live assurance to guarantee success in this critical milestone for the customer.
• Energize customers' interest by sharing information and facilitate connection with relevant Oracle activities.
• Share and/or recommend customer- and industry-specific best practices and content.
• Remove barriers.
• Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers.
• Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, PM, Sales, etc.) to formulate a resolution plan.
• Resolve billing issues.
• Act as a customer advocate for product features and requirements.

To fulfil the role of a CA Sr. Manager we are looking for individuals matching the following profile:

• Relevant experience in TCE roles with a track record of successful customer engagements.
• Team player with great networking abilities.
• Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures, and lines of business.
• Strong understanding of the entire TCE ecosystem (and beyond) and how each team contributes to customer success.
• IT local market literacy - able to advise on technology best practices by understanding the cloud market trends and their impact on various industries. We will value especially the knowledge and experience in the local market.
• Communication - excellent communication and presentation skills with a high degree of comfort speaking across all levels of management and IT roles.
• Leadership - high energy and social skills to influence, inspire, and develop professionals while driving business results and maintaining strong customer centricity.
• Passionate about technology with breadth and depth knowledge.
• Commercial business understanding - partners with our internal stakeholders and teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy.
• Collaboration skills.

Agent of change, driving creative and new customer engagements to convert our customers into the best cloud advocates.

Responsibilities

Responsible for managing resources that work with customers, sales, engineering, and product teams to design and implement cloud solutions for customers. Establishes business objectives, metrics, and plans to ensure attainment. Provides leadership on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer-driven features. May deliver presentations and demonstrations to high-level customers and at conferences and events. Maintains expertise by staying current on emerging technologies. Manages the implementation of solutions and ensures successful deployments by providing direction on code development and scripting. Oversees the support of customers from proof of concept (POC) through production deployment of services, management of resource configuration, planning, and customer education/training. Acts as spokesperson for Oracle Cloud and an escalation path for relationships.

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.