Cluster Director of Information Technology (Pre-opening) Raffles & Fairmont Red Sea

Job description / Role

Company Description

Raffles & Fairmont Red Sea, positioned in the Kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa, the resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world-class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

Responsible for setup, monitoring, and maintaining the Cluster IT infrastructure, including the computer networks, servers, POS systems, and communication technologies of the hotels. Ensuring and implementing security measures to ensure the integrity and privacy of corporate and guest data, as well as compliance with data protection regulations.

• Leading the Cluster IT team
• Providing technical instruction for employees and trainees
• Motivating the team
• Installation and configuration of hardware and software
• Troubleshooting of IT issues that arise
• Providing technical support for all employees of all mentioned companies, as well as organizing employee training to ensure the efficient use of IT systems and tools
• Development of technological solutions that improve guest service, such as optimization of reservation systems, digital check-in/check-out procedures, and Wi-Fi services
• Resolving issues and handling guest complaints related to IT challenges
• Communicating with other departments to ensure the smooth running of operations
• Negotiating and communicating with IT suppliers and service providers to ensure that the products and services delivered and used meet the requirements of hotel operators
• Responsibility for effective vacation planning for all team members
• Regular participation in HOD meetings and conducting daily team briefings
• Conducting appraisal interviews with all team members, according to Raffles & Fairmont standards
• Management of the IT budget in terms of efficient use of resources
• Leading IT projects and initiatives, such as introducing new technologies or updating software applications
• Informing management about the status and progress of IT initiatives
• Preparation of reports to document the usefulness and effectiveness of IT systems
• Tracking technological trends to keep hotel operations competitive

Qualifications

Knowledge and Experience

• Diploma in Information Technology
• Minimum 5 years of relevant experience with at least 1 year in a similar capacity
• Good reading, writing, and oral proficiency in the English language
• Knowledge of Windows Operating System
• Ideally, previous experience in pre-opening

Competencies

• Good communication skills
• Service-oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.