Cluster Sales Manager

Job description / Role

Summary

Role purpose
Drive corporate transient and small group revenue from Riyadh- and KSA-based accounts for Miraval Red Sea and Grand Hyatt Red Sea, focusing on negotiated corporate, premium corporate, consortia/TPN, and small MICE within corporate segments.

Key responsibilities

• Own a portfolio of corporate accounts (local & regional HQs, government-related entities, multinational firms) with annual account plans and production targets across both properties.
• Prospect and convert new corporate business through proactive sales (cold/warm outreach, client visits, roadshows, trade associations, chambers).
• Lead RFP/NRFP process: rate strategy alignment, bid submission, contracting, implementation, and compliance audits.
• Grow small corporate groups (up to approximately 40 rooms) and executive retreats, aligning wellness experiences (Miraval) and luxury business services (Grand Hyatt).
• Conduct regular sales calls in-market; host site inspections/fams (coordinate logistics to Red Sea destination).
• Manage pipeline, activities, and conversion in CRM; maintain accurate account/contact data.
• Negotiate rates, value-adds, and LRA/blackout terms within delegated authority; escalate as needed.
• Collaborate with Revenue Management on pricing, fences, and displacement analysis.
• Partner with Marketing for B2B campaigns, account-based marketing, and corporate partnerships.
• Ensure post-stay follow-up, feedback capture, issue resolution, and retention plans.

KPIs

• Corporate room nights and revenue (by property); RevPAR/ADR growth on negotiated accounts.
• New business revenue and number of new activated accounts.
• RFP win rate and implementation compliance.
• Sales productivity metrics (calls, meetings, proposals, conversion).
• Forecast accuracy (30/60/90).
• Account satisfaction/NPS and repeat production.

Qualifications

Qualifications & experience

• 3-5 years in corporate hotel sales in KSA/GCC; luxury or lifestyle experience preferred.
• Strong Riyadh corporate network; Arabic and English fluency.

Other requirements

• Travel to Red Sea properties and other KSA cities as needed (approximately 25-40%).
• Valid KSA driving license preferred.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.