Collection Specialist

Job description / Role

Description

LAWAZEM is seeking a detail-oriented and proactive collection specialist to join our financial team. In this role, you will be responsible for managing the collection process for overdue accounts, ensuring timely payments, and maintaining positive relationships with customers. The ideal candidate will have strong communication skills and a knack for problem-solving.

Responsibilities:

• Contact customers via phone, email, and letter to collect overdue payments.
• Review and analyze account statements to identify outstanding balances and discrepancies.
• Negotiate payment arrangements and establish payment plans for delinquent accounts.
• Maintain accurate records of customer interactions and collection efforts in the CRM system.
• Work closely with the accounting team to resolve billing disputes and discrepancies.
• Monitor accounts periodically to ensure that payments are made as agreed.
• Prepare regular reports on collection progress and status of overdue accounts.
• Keep up with industry regulations and company policies regarding collections.

Requirements

• Bachelor's degree in finance, accounting, or a related field.
• Proven experience as a collection specialist or similar role.
• Strong understanding of collection laws and regulations.
• Excellent verbal and written communication skills.
• Effective negotiation and persuasion skills.
• Detail-oriented with strong analytical skills.
• Proficiency in using accounting software and MS Office applications.
• Ability to handle sensitive and confidential information.
• Fluent in Arabic and English.