Posted
Ref: HP698-15344
Job description / Role
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Role Overview
The E-Commerce Merchandiser is responsible for merchandising and trading across Marks & Spencer's e-commerce platforms and third-party channels, focusing on driving performance in key categories such as Clothing, Home, Beauty, and Food .
This role ensures product content, availability, and promotions are strategically optimized to deliver a market-leading customer experience and achieve business goals. The job holder will work closely with cross-functional teams , including Buying, Demand Planning, Content, Marketing, and Design , to ensure seamless strategy alignment. Additionally, they will support the Senior Online Merchandiser in maintaining M&S's high standards and in implementing innovative solutions to enhance the customer journey.
Key Responsibilities
General Duties:
- Monitor web analytics as per principal guidelines.
- Develop and execute improvement plans to enhance the customer experience .
- Incorporate best practices to ensure seamless online-to-offline flow.
- Manage online merchandising and category listings to drive performance.
- Prepare reports and analyze conversion numbers and KPIs.
- Leverage sales insights for demand management and forecasting.
- Develop and execute SEO and PPC marketing strategies .
- Plan, execute, and manage promotions effectively.
- Keep the e-commerce site engaging with updates such as banners and blogs .
- Build and maintain strong relationships with internal and external stakeholders, particularly Buying and Brand teams .
Requirements:
- Previous experience in a range/category role or similar position.
- 2-4 years of experience in a commercial role, preferably in Health & Beauty .
- Graduate or graduate-caliber qualification.
- Strong understanding of retail processes and operations.
Technical Skills:
- Proficiency in MS Office tools.
- Experience with e-commerce content management systems .
- Analytical and numerical skills, with knowledge of key drivers in the Beauty and Skin Care market .
Behavioral Competencies:
- Alignment with Al-Futtaim's culture and values .
- Ability to work in a fast-paced environment and deliver results promptly.
- Resilient, driven, and goal-oriented .
- Passionate with a can-do attitude .
- Strong eye for product and trading opportunities .
- Excellent attention to detail and commercial skills .
- Team-oriented, capable of working cross-functionally in a collaborative environment.
- Results-driven , with a focus on implementing and delivering new ideas.
- Strong communication skills .
- Ambition grounded in realistic expectations.
We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
E-Commerce Admin
RTC-1 Employment Services |
Abu Dhabi | 6 Dec |
![]() |
Sr. Ecommerce Specialist
RTC-1 Employment Services |
Dubai | 5 Dec |
![]() |
eCommerce Manager
Leo International HR Consultancy |
Manama | 3 Dec |
![]() |
E-Commerce Coordinator
Al Zain Jewellery |
Bahrain | 21 Nov |
![]() |
Strategy Head - ECommerce
Kershaw Leonard |
Dubai | 20 Nov |
![]() |