Concierge

Job description / Role

Company description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job description

We are seeking an exceptional Concierge to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Concierge, you will be the face of our organization, providing world-class service and creating unforgettable experiences for our esteemed guests.

Responsibilities:

• Warmly welcome and assist guests, ensuring a seamless and personalized experience throughout their stay
• Provide expert recommendations on local attractions, restaurants, and cultural sites in Jeddah and the surrounding areas
• Make reservations and arrangements for dining, transportation, tours, and entertainment
• Anticipate guest needs and proactively offer assistance to exceed expectations
• Handle guest inquiries and requests promptly and efficiently, ensuring timely follow-up
• Collaborate with other departments to ensure guest satisfaction and resolve any issues
• Maintain up-to-date knowledge of local events, attractions, and services
• Assist with check-in and check-out procedures as needed
• Manage and organize guest packages, deliveries, and correspondence
• Uphold the highest standards of customer service and professionalism at all times

Qualifications

• Minimum of 3 years' experience as a Concierge in a luxury hospitality environment
• Exceptional communication skills, both verbal and written, with the ability to build rapport quickly
• Fluency in Arabic and English; additional languages are a plus
• In-depth knowledge of Jeddah's attractions, culture, and local services
• Proven ability to multi-task and problem-solve in a fast-paced environment
• Strong attention to detail and commitment to excellence
• Experience in handling guest complaints and going above and beyond to meet guest needs
• Flexibility to work different shifts, including nights and weekends
• Proficiency in hotel management software, preferably OPERA PMS
• Valid Saudi Arabian work permit or eligibility to obtain one
• Warm, friendly demeanor with a passion for customer service
• Ability to remain calm under pressure and adapt to changing situations
• Strong organizational skills and the ability to prioritize tasks effectively

Additional information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.