Concierge Agent

Job description / Role

Company description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job description

We are seeking an enthusiastic and customer-focused Concierge Agent to join our team in Jeddah, Saudi Arabia. As a Concierge Agent, you will be the face of our organization, providing exceptional service and personalized assistance to our guests. Your role will be crucial in ensuring our guests have a memorable and enjoyable experience during their stay.

Responsibilities:

Act as an ambassador for our hotel, providing accurate information about hotel facilities, local attractions, and current events in Jeddah and the surrounding areas.

Manage and fulfill a variety of guest requests, from dining reservations and transportation arrangements to tour bookings and special occasion planning.

Maintain and leverage a network of service providers to efficiently coordinate guest requirements.

Ensure the availability and organization of informational materials such as brochures, city maps, and promotional items.

Develop and maintain guest preference records and history to enhance personalized service.

Handle luggage, messages, parcels, and other items with efficiency and care.

Respond to guest inquiries promptly and positively, always striving to exceed expectations.

Collaborate with other departments to ensure seamless guest experiences.

Stay updated on hotel promotions, local events, and cultural activities in Jeddah and Saudi Arabia.

Maintain a safe and organized work environment while adhering to departmental standard operating procedures.

Demonstrate absolute integrity and trustworthiness in all interactions with guests and team members.

Qualifications

Required skills and experience:

Genuine passion for delivering exceptional guest service.

Excellent verbal and written communication skills in English; proficiency in Arabic or other languages is a plus.

Strong interpersonal and problem-solving abilities.

Highly organized with excellent time management skills.

Ability to multitask and work efficiently under pressure.

Minimum of 1 year of experience in the customer service industry, preferably in hospitality.

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).

Knowledge of Opera or Opera Cloud Property Management System is an asset.

Familiarity with Saudi Arabian culture, customs, and local attractions in Jeddah.

Ability to maintain professional networks and relationships with service providers.

Strong attention to detail and commitment to accuracy.

Flexible and adaptable approach to work, including the ability to handle unexpected situations.

Team player with a positive attitude and willingness to collaborate.

Ability to remain calm, courteous, and focused on guest needs in all situations.

Knowledge of local attractions, restaurants, and cultural events in Jeddah and surrounding areas.

Additional information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.