Conference Services Manager

Job description / Role

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Conference Services Manager will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.

Hotel Overview:
Located just north of the city, Fairmont Riyadh will be part of a new mixed-use development project comprising the hotel, a convention center and commercial real estate space that will house multinational corporations as well as regional companies. The hotel will feature 298 spacious guestrooms, including Fairmont Gold. Guests will enjoy a selection of dining venues as well as spa and fitness facilities. The convention center comprises 4,000 square meters of meeting and function space.

Summary of Responsibilities:

Reporting to the Director of Sales & Marketing and your responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Direct and manage all activity related to the Catering office, ensuring all service standards are followed
• Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
• Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
• Conduct site inspections as required
• Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
• Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently
• Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
• Work closely with the Director of Sales & Marketing to prepare monthly forecasts
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Requirements

• Previous leadership experience within a similar role required
• Computer literate in Microsoft Window applications and relevant computer applications required
• University/College degree in a related discipline required
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Suitable applicants will be provided visa to have legal work permit as per the country law.

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests