Consulting ,Technology, ITSM - Manager

Job description / Role

Line of Service
Advisory

Industry/Sector
Technology

Specialism
Data and Analytics Technologies

Management Level
Manager

Job Description & Summary

Line of Service Overview
In Consulting, you will have the opportunity to work closely with the best across industry and professional f unctional advisory services. We focus on helping solve client problems by offering both strategic and operational deep industry expertise. We pride ourselves on building long-lasting relationships with companies and organizations, always ensuring that we are able to bring the best insights and solutions to help them tackle whatever critical issues they may face. Our Consulting practice currently focuses on several core sectors including Consumer and Industrial Products & Services, Energy, Utilities & Mining, Financial Services, Government, Health Industries, Finance Function, People and Organizations and Technology.

Business Unit Overview
The Technology Consulting team is shaping the Digital and IT market in the GCC. Working with Public and private sector clients to help them improve overall value delivered to their customers and employees by formulating digital strategies and help them in the implementation. We are helping clients unlock the potential of digital by increasing their customer engagement, providing their employees with powerful tools, and helping them optimize and digitize their operations.

We are a growing team and looking for dynamic, flexible, proactive and hardworking consultants who have a passion for shaping digital and IT positively in the GCC over the coming years. We have a strong pipeline of large, transformational opportunities with our clients which will provide great opportunities for all our people to step up and player significant and rewarding roles in an entrepreneurial and innovation driven environment.

Responsibilities:

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
• Lead customers to successfully operate an ITSM system throughout a thorough design and implementation plan.
• Define a cohesive ITSM implementation rollout plan including training and knowledge transfer
• Hands on design of ITIL processes (up to level 4) and functions covering the lifecycle of ITIL v2011 (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement).
• Engage with relevant stakeholders such as IT Leaders and Key Decision Makers discussions to extract and sign off requirements during analysis, design, build, test and roll out of system.
• Developed detailed gap analysis using CMMI maturity model
• Deliver ITSM training
• Validate the ITSM tool selection if fit for purpose and need
• Supervise the implementation of a world class ITSM tool that include requirements gathering and analysis, system implementations, testing and rollout.
• Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
• Be involved in the financial management of clients
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients
• Contribute to the development of your own and team's technical acumen
• Develop strategies to solve complex technical challenges
• Assist in the management and delivering of large projects
• Train, coach, and supervise staff
• Keep up to date with local and national business and economic issues
• Continue to develop internal relationships and your PwC brand

Requirements

Preferred Requirements
• You will be achievement oriented with the ability to be flexible and adaptive on a daily basis. You will be able to add exceptional value to our clients within a fast-paced environment, be self-motivated and have the ability to work on more than one project at the same time
• Excellent organizational skills, having the ability to prioritize your workload whilst being resilient and able to cope well under pressure and meet tight deadlines
• Strong project management skills
• Excellent problem solving skills with a structured thinking process
• Strong time-management and organizational skills
• Ability to learn new concepts and carry out technical research
• Proven IT skills in Microsoft Office and G-suite applications
• Language Skills: Excellent communication skills (verbal and written) in English and Arabic

Minimum years experience required
• 5+ years working in ITSM/IT Services Consulting industry
• 5+ years working in delivering/ supervising ITSM tool implementations
• 5+ years working in SDLC related projects

Education and Certification
• B.A/ B.Sc. in Computer Science, Computer Engineering or related fields
• ITIL v2011 certified practitioner (ITIL 2011 Foundation, Plus one core domains of ITIL v2011 Intermediate)

Travel Requirements
Up to 60%

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.