Core PS BO Manager

Job description / Role

• Handle Operation, Maintenance, Configuration and Administration of PS Core nodes (SAPC/vSAPC , SGSN-MME/vSGSN-MME, EPG/vEPG, PCC/AMF/SMF, PCG, IPWorks DNS, Cisco Router, Ericsson R6K router, Ericsson SSR router).
• Handle and resolve Customer issues.
• 24x7 On call support rotation inside the team.
• Develop & maintain solutions based on automation use case candidates.
• Investigate the possible source of problems.
• Improve and drive recovery processes.
• Provide domain expertise to domain support and automated operations team.
• Provide domain expertise to automation and analytics team to support analytics and automation use cases.
• Develop, maintain & improve automated Service Delivery methodologies.
• Perform trend analysis to proactively detect possible failures. This shall ensure restoration and repair as a result of its own analysis or when prompted by automated operations or domain support Service Function processes.
• Guarantee that Ericsson delivers a technical solution in accordance to the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the service.

Requirements

• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Good understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
• Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services.
• Experience on working in Packet Core area with very good knowledge of SAPC/vSAPC , SGSN-MME/vSGSN-MME, EPG/vEPG, PCC/AMF/SMF, PCG, IPWorks DNS, Cisco Router, Ericsson R6K router, Ericsson SSR router.
• An outstanding troubleshooting skill is required to solve the customer issues without raising to the next level for competence units
• Ability to do tracing and complex logs analysis for Packet Core Nodes.
• Familiar with the Cloud Systems is a plus.
• KPI formulae, KPI degradation and KPI troubleshooting
• Analytical and synthesis capabilities
• Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
• Good understanding of Machine Learning, Artificial Intelligence & Cloud technologies
• Good understanding and working knowledge of Scripting
• Detailed knowledge of Services and customer segmentation
• Packet Core and access network performance/configuration parameters and their interpretation and usage.
• Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.