Credit Controller

Job description / Role

Role overview

A credit controller is hired for a fixed-term contract. It is offered on local terms and conditions. Location: Riyadh, Saudi Arabia.

We offer a challenging job in a fast-growing environment that is driven by continuous developments and improvements, in which you can play an important role.

Job description - duties and responsibilities

• Operate all established collection procedures using initiative, imagination, and flexibility to achieve targeted expectations/results while promoting customer goodwill.
• Make contact with customers regarding all unpaid items, following up communications frequently and executing global collection guidelines.
• Follow the credit management engagement model and collection treatment plans.
• Anticipate developments and identify accounts that require special attention; act decisively to resolve difficulties and disputes, consulting management where appropriate.
• Develop and maintain harmonious and effective working relationships with all customers, departmental order management, finance, and segment sales colleagues in EMEA and Bangalore.
• Promote and develop the involvement of the credit control department in segment sales and marketing activities.
• Assist with the design and production of SOX reports and revenue provision reports for management.
• Assist with special projects as and when required.
• Drive continuous improvements in terms of DSO, resolving incomplete cash/unapplied receipts, and reducing aged debts.

Person specification - required skills and education

Essential

• This position is open to Saudi nationals only, in accordance with Saudization regulations and national workforce development initiatives.
• Excellent Arabic verbal and written skills.
• Excellent English verbal and written skills.
• Excellent customer service experience.

Desirable

• All-round solid international credit management experience.
• Strong detail handling skills and Excel skills.
• Ability to understand customer and revenue impact with credit control related activities.
• Knows when to escalate appropriately when involved in a process chain.

What we offer

We're proud to offer a working culture that supports growth, balance, and purpose:

• Hybrid and flexible working arrangements.
• A welcoming, inclusive culture backed by employee networks.
• A competitive referral bonus program.
• Access to private healthcare, wellness support, and pension contributions.
• Professional development opportunities and learning resources.
• Paid volunteer time to support causes that matter to you.
• A team that values your input and supports your goals.

We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

We are a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

We offer a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.