Credit Controller

Job description / Role

MAIN PURPOSE OF JOB:

The Credit Officer will be managing and organising the collections as well helping to resolve any disputes according to the Rapid Access credit control policy.

Reporting into the Credit Control Manager, the Credit Officer will be part of a team responsible for credit and collection across the assigned geographical region. They will ensure the timely collection of receivables from invoice submission when the first bills become due to payment.

The Credit Officer will be responsible for the timely collection of accounts receivable including analysing delinquent account balances and determining the appropriate plan of action to successfully resolve overdue customer debt and minimise outstanding receivables.

KEY RESPONSIBILITIES:

Account Management
• Work with the Senior Credit Controllers to manage a portfolio of customer accounts

Cash Collection
• Visit customers to organise cash collection in order to meet cash collection targets
• Inform customers of overdue accounts and amount currently owed
• Follow up on and track all overdue customer accounts through regular collection reminder phone calls and written collection communication
• Discuss with customers to determine reasons for overdue payments
• Record customer commitment to repay debt

Reconciliations
• Ensure that invoices are correct and issued and on time to customers
• Ensure collection is correct and made as per the agreed payment terms and credit limits
• Support the ongoing reconciliation between customer requests for credits and our own engineering records
• Reconcile customer accounts with customer statements
• Appropriately entering and allocating all cash receipts into the Finance system

Reporting
• Maintaining detailed records of all collection activity
• Provide a weekly forecast of expected cash collections for the Senior Credit Controllers to review
• Report on changes from earlier cash collection forecasts

Escalations
• Feedback on company issues, market issues, credit control and customer service issues
• Escalate the default customer accounts to the Senior Credit Controllers if necessary

Other
• Daily banking and processing received cheques and cash
• Participate in and suggest continuous process improvement ideas
• Follow up on customer queries
• Appropriately issue credit notes on timely basis
• Responsible for understanding and practicing appropriate safety procedures as follows:
o Act as safely at work as you would elsewhere, if not more so
o Use the tools available to you to maintain a safe environment
o Participate in the safety training programme to educate yourself on hazards, safety practices, and rules
o Communicate about unsafe practices and conditions
o Always follow safety rules and regulations

QUALIFICATION AND EXPERIENCE REQUIREMENTS:

The chosen candidate will meet ALL the essential criteria below:

ESSENTIAL
• High school diploma or above
• Previous experience in a credit or cash collections role
• Ability to analyse and interpret large amounts of numerical information
• Ability to deal with customers of the public on a daily basis
• Hold a current full and clean driving licence
• Working knowledge of Microsoft Office Suites Word and Excel
• Computer literate – Word and Excel
• Good standard of written and spoken English language skills

DESIRABLE
• Fluent written and spoken Arabic language skills
• Ideally have good knowledge of the local area

About the Company

Established in 1996, Rapid Access is the market leader for powered access solutions in the Middle East and part of world's 3rd largest rental company, Loxam Group.

We hold the largest and most diverse selection of access equipment in the GCC ensuring availability and the right equipment for every application.

In addition to equipment hire and sale, we offer working at height consultancy, training and a unique range of material handling attachments and safety systems which increase the efficiency and safety of working at height.