Crisis Communication Coordinator
Job description / Role
Aramco energizes the world economy.
Aramco occupies a unique position in the global energy industry. We are the world's largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer.
With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco's value to society.
Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations' spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom's vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.
We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.
We are seeking a Crisis Communication Coordinator to join the Media Monitoring & Coordination Division of Media & Executive Comms Department. Media & Exec Comms Dept. is the trusted front-line strategic communications Dept. for corporate-level media helping to position the company as the world's leading integrated energy and chemicals producer. The Crisis Communication Coordinator's primary role is to support Media & Executive Comms Department in executing and monitoring communication strategies, managing the crisis communications manual and procedures, and to promptly assemble into the Emergency Message Board System in the event of a crisis incident.
Duties and Responsibilities
Candidate will be required to perform the following:
- Update the Crisis Communications Manual on a monthly basis, gain approval, and prepare copies for management on a quarterly basis.
- Assist business lines with their Crisis Communications manuals & training requirements.
- Ensure that the Communications Response Center is running and updated with current technology and equipment.
- Conduct weekly video conference testing in collaboration with other functions.
- Respond to incidents or issues that have the potential to damage the company's reputation.
- Prepare communications as needed during an incident or threat to the Company's brand.
- Support Corporate Communication strategic initiatives by developing, maintaining and testing plan.
- Prioritize and manage multiple projects and initiatives within a busy media team.
- Ensure communication strategies and plans are fully aligned and integrated with the overall Corporate Strategy.
- Leverage available enterprise data and research (e.g. corporate reputation tracking data and stakeholder insights) to inform future communication strategies, content creation and engagement.
- Development of KPIs and metrics to measure the effectiveness and impact of crisis communications strategies.
- Provide functional support and advice on crisis media issues senior leaders in the organization.
- Where appropriate, attend relevant events, providing support required and ensuring accountability reporting on outcomes of attendance and participation at such events.
- Support the company's crisis communications activities, crisis preparedness, and media handling during crisis incidents.
- Deliver consistent results to an exceptional and consistent standard.
A successful candidate should hold a Bachelor's degree from a recognized and approved program in the fields of Communication, Public Relations, Journalism, Crisis Management, or related field
- Candidate should have fifteen (15) years of experience in in Public Relations and Media Relations, gained from either agency and/or in-house corporate setting, ideally in energy, oil and gas sector, and at least three years in crisis communication.
- Candidate should have excellent leadership experience in crisis communication
- Candidate must be a native English speaker, with excellent English writing and presentation skills
- Candidate must have experience in developing crisis communication strategies
- Candidate should have experience developing online content
- Candidate should have experience using an enterprise content management system and managing content for a heavy traffic website (Enterprise level CMS like Adobe AEM, Sitecore, Optimizely)
- Candidate should have a strong background in media relations and serving as spokesperson
- Candidate should have experience in emergency response/crisis management development
- Candidate should be able to demonstrate understanding of national and international issues and how they can affect the industry
- Candidate should be able to identify, assess and act against communication & reputation issues
- Candidate should be able to be able to lead monthly crisis communication training and drills
- Candidate should have proven experience of media handling in crisis situations, with consistent ability to respond calmly and with confidence in a fast-paced environment
Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.
At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world's biggest technical, logistical and environmental challenges, we invest heavily in talent development.
We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs - one of the largest in the world.
About the Company
Saudi Aramco is an integrated global energy enterprise. The company markets and exports crude oil, petroleum products, natural gas liquids and sulfur. It also ships crude oil worldwide through an affiliated company and participates in petroleum refining and marketing activities at home and abroad. Its overseas affiliates are in the United States, Egypt, the Philippines, the Republic of Korea and Japan.
Saudi Aramco's subsidiaries span the globe, with offices in Houston, Washington, New York, London, Leiden, Dubai, Singapore, Beijing, Hong Kong, Tokyo and Seoul.