CRM and Loyalty Manager

Job description / Role

The CRM and Loyalty Manager will spearhead the development and implementation of a comprehensive CRM system and loyalty program strategy for the company. This role is crucial in establishing robust customer relationships and enhancing customer retention through innovative loyalty schemes

Client Details
Our client is a a governmental start up within the hospitality industry that is working towards the Saudi 2030 vision.

Description
* Implement CRM System for personalised customer relation activities like Birthday emails, Attention-Grabbing, and Promotions.
* Maintain clean and categorised databases (Grouping Customer Segments ).
* Manage various campaigns including Email campaign management.
* Analyse data and provide reports to management for decision-making.

Job Offer
This role offers and exciting opportunity to join and lead a growing team for a global leader.

* Bachelor's degree in business administration, Marketing, Information Systems, or a related field. Master's/Certificates in a relevant field is preferred.
* Minimum of 4-5 years of experience in Data analytics, CRM and loyalty program management, hospitality experience is a plus.
* Familiarity with CRM software and database management
* Demonstrated success in CRM system management and loyalty program development.
* Proficiency in managing and customizing CDP and CRM software to align with business needs.
* Expertise in designing and executing loyalty programs that enhance customer retention and engagement.
* Skill in leveraging data to design and implement targeted marketing strategies and promotions.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.