CRM Business Analyst

Job description / Role

Responsible for supporting Customer Relationship Management (CRM) Manager in conducting consumer data analysis by implementing systems, processes and framework, managing CRM production issues, leveraging the right mix of data analysis tools, while working closely with key stakeholders from Retail Banking and Wealth Management and IT on all the CRM projects stages as well as the BAU to ensure in-depth consumer behavior analysis and to improve the CRM platform to improve the customer satisfaction and to increase the revenue.

• Review and manage CRM production issues/defects between quickly and efficiently within the SLA.
• Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology.
• Establishing workflows and standards or entering data in the CRM
• Manage and handle CRMs platforms performance with providing performance & dashboard report. Instruction staff on how to use the CRM
• Meeting with teams to help them analyze business trends
• Ensure that All Risk documents are uploaded on the team space.
• Support RBWM in increasing Products Sales through Digital Channels by taking the initiative in providing possible solutions in CRM
• Perform a performance report of functions efficiency for the new releases
• Handling CRM interactions Report.
• Provide training sessions for the required users after each sprint release.

Requirements

• Prior experience in Wholesale, Corporate and/or Institutional Banking in the region, with business analytics experience.
• Functional Expertise in the CRM software.
• Strong writing skills to communicate with internal partners as well as to write technical training manuals for end users.
• Public speaking skills that allow them to train others on CRM software.
• Problem-solving abilities and excellent communication.
• Experience in CRM Microsoft dynamics 365.
• Certifications: MB-910 Microsoft Dynamics 365 Fundamentals (CRM) Preferred.
• Bachelor’s degree in Analytics, Statistics OR Computer Science / IT.

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.