Customer Associate (Call Center Agent)

Job description / Role

Overview

Our client is now recruiting for a Customer Support Associate (Call Centre Agent) - Remote Position to be based in Saudi Arabia.

Our client is seeking a Support Associate for their Customer Experience team. As a Support Associate, you will be crucial in providing answers to customers' queries through the website and live chat related to the company's services.

Drawing on your proficiency in managing interactions with customers daily, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only the company can provide.

With a proven track record of leveraging strong communication skills (written and verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, you will ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented - persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Responsibilities

• Answer inbound phone calls, emails, and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services.
• Understand and strive to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.

Ideal Candidate Profile

• University graduates.
• Previous customer service experience is a plus.
• Very good communication skills in English; a native Arabic speaker will be highly desirable.
• Fluency in English language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• Great verbal and written communication skills.
• Ability to handle customers' issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

Only applicants willing to work in shifts - morning or evening shifts need apply.

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions